We want you to love your Omisa purchase! If you're not completely satisfied, please review our exchange & return guidelines:
Eligibility:
- Requests must be initiated within 7 days of receiving the order.
- Items must be unused, unworn, and in original packaging.
- Custom, personalized, or sale items are non-returnable.
Process:
- Contact us at omisajewellery@gmail.com with your order number and reason for return/exchange.
- Our team will review and provide further instructions.
Shipping Charges:
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
- Exchange shipping charges may apply.
Inspection:
- All returns undergo inspection before approval.
- Items failing quality checks will not be eligible for return/exchange.