Exchange Policy

Effective Date: March 2025

Overview

At Omisa, we want you to love every piece. If for any reason you'd like to exchange your purchase, we're here to help.

Exchange Window

You may request an exchange within 7 days of the delivery date.

Eligibility

To be eligible for an exchange:

Item must be in original, unworn condition

Original packaging, tags, and certificate must be intact

Item must not show signs of wear, damage, or alteration

Non-Exchangeable Items

The following are not eligible for exchange:

Custom-made, personalised, or engraved pieces

Items purchased during flash sales marked as final sale

Earrings (for hygiene reasons, unless defective)

How to Initiate an Exchange

WhatsApp us at +91 98765 43210 within 7 days of delivery

2. Share your order number and reason for exchange

3. We'll confirm eligibility and provide return instructions

4. Ship the item back to us (return shipping is at customer's cost)

5. Once received and inspected, we'll dispatch the replacement within 3–5 days

No Returns

We do not offer monetary refunds. All transactions are exchange-only.

Defective Items

If you receive a defective or damaged item, please WhatsApp us within 48 hours of delivery with photos. We will replace the item at no additional cost, including return shipping.

Questions? We're happy to help.

WhatsApp: +91 98765 43210 · Email: hello@myomisa.com